Returns & Refund Policy

Refund & Return Policy

We stand behind every IronWrap product. If something is wrong, we make it right.

You have 30 days from the date of delivery to request a refund or return. Only products that arrived damaged, defective, or incorrect qualify. This includes heating malfunctions, broken controllers, material defects, and wrong items received.

To start a claim, email ironwrap.official@gmail.com with your order number and a photo of the issue. We respond within 24–48 hours.

If we ask you to return the item, return shipping costs are the responsibility of the customer. Items must be returned in their original packaging and unused condition. Once we receive and inspect the item, your refund is processed within 5 business days to your original payment method. It may take an additional 5–10 business days for the refund to appear on your statement depending on your bank.

Because each IronWrap is handcrafted to order, we do not accept returns or refunds for change of mind, buyer's remorse, normal wear and tear, products that have been used, washed, or altered, or requests made after the 30-day window.

Questions? Email ironwrap.official@gmail.com